Annual & Sustainability

Evolving and transforming our business

The COVID-19 pandemic coupled with increased catastrophe activity and a shifting global geopolitical landscape provided a challenging backdrop in 2020. Although the lowest point of the crisis may be behind us, the effects of the pandemic are likely to reverberate for some time, creating ongoing uncertainty for our business, our customers and society at large.

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Responding to the events of 2020

Amid the great upheavals of 2020, we remain focused on a better, more sustainable tomorrow and on the importance of working with our stakeholders, industry partners, governments, regulators and others to drive better outcomes for our customers and communities.


Strategic priorites



Operations overview
  • Footnotes
      1. Excludes impact of COVID-19.
      2. Excludes premium rate changes relating to North America Crop and/or Australian compulsory third party motor (CTP).
      3. Excludes impact of changes in risk‑free rates used to discount net outstanding claims.



As an international insurer and reinsurer, strong corporate governance, sustainable business practices, being a great employer and making a positive and impactful contribution to the economies and communities in which we operate underpin everything that we do.

Sustainability is integrated in QBE’s strategic priorities, particularly within the performance pillar where we remain focused on meeting our climate and broader sustainability commitments. Our priorities around customer, talent and culture are also deeply linked to our sustainability approach. We build current and emerging environmental, social and governance (ESG) considerations into our decision‑making processes to help our customers, partners and communities manage risk through our products and services. Our holistic, integrated, long‑term approach to risk seeks to create value for our stakeholders and supports the ongoing success and sustainability of our business. The events of 2020 have reinforced the importance of integrating sustainability considerations throughout our business. Our Sustainability Framework continues to help us drive performance, manage risks and identify opportunities across the areas of sustainability that are most important to our business, customers and stakeholders.

Sustainability framework

Our five priority SDGs

We strongly support the aims and objectives of the United Nations Sustainable Development Goals (SDGs) which seek to address the world’s most urgent economic, environmental and social challenges. As a universal agreement to work towards a better and more sustainable future, the SDGs closely align with our purpose – to give people the confidence to achieve their ambitions. Our sustainability agenda continues to be aligned to, and supports, the advancement of these global goals.

1 no poverty
8 Decent work and economic growth
10 Reduced inequalities
11 sustainable cities and communities
13 climate action

Our stories

Through our products, services and publications, we continue to help our customers address sustainability issues and ESG risks. ESG considerations are embedded in our product design and decision‑making processes, helping provide our customers with sustainable solutions and products.